F.A.Q. | A Little Thing

The Marketplace

What is the Marketplace?

Our marketplace carries all kinds of memorable and individual products and will be packaged in standard packaging with a packing slip. For one-of-kind gift packages, such as our curated gift box, birthday gift, full moon gift box, or luxury corporate gift, purchased via “Curate A Gift” or “Ready to Ship” collection to receive luxury packs, plus a hand-written, and a personalised note.

A Little Reward

What is A LITTLE REWARD?

A LITTLE REWARD is a special program for our loyal customers. We offer attractive perks and benefits for your shopping with us. The more you spend, the more your rewards – ya, it’s so sweet & easy:)

How do i join A LITTLE REWARD?

A LITTLE REWARD program is absolutely free to join, with no minimums whatsoever. Just open your account and start snagging those benefits.

What can i get on A LITTLE REWARD?

Our benefits depend on your tier status, but as a member of a little thing, you may receive discounted or free shipping, gifts on your birthday, and exclusive products. See the breakdown of rewards and tiers at our A LITTLE REWARD page at here.

How do you calculate my A LITTLE REWARD tier status?

We determine your tier status by how much you spend in the calendar year on alittlething.co(after promotional offers, before taxes and shipping charges are applied). Just make sure you checkout or use the email address registered to your account.

What happens when i return items?

We do not accept returns. However, if, for any reason, we accept the return of an item, we will deduct the spend amount applied to your tier status.

Can i consolidate multiple accounts into a single account for expenses?

We recommend using one email address for all transactions on alittlething.co and cannot support combining accounts at the time. This makes sure your benefits due for the a little reward loyalty program will be made to your account. If you have other concerns and questions, please reach out to us at info@alittlething.co

When will i receive my welcome/surprise gift?

Once spending reaches a required level, all members of a little reward will receive an email notification to redeem their surprise gifts. So, we recommend subscribing to newsletters from a little reward to avoid missing out on attractive deals. Your email will also contain instructions on how to redeem your surprise package.

How long do i have to collect points?

365 days

Can i also use coupon codes alongside rewards point for discount at checkout?

Our systems simply turn your rewards points into a coupon code to enable use at checkouts. Therefore, our systems are currently unable to add another coupon code.

Shipping

Our Manifesto

Nothing more amazing than a surprise gift in your mail. At A LITTLE THING, how we deliver to your loved ones is a part of what we do. That’s why we are dedicated to giving you the best price to make sure your special curated gift box arrives safely and on time.

How do you ship?

When you purchase individual products via the marketplace, we will ship with standard packing plus packing slips without hand-crafted note. On the flip side, we ship all PRE-PACKAGED gift boxes purchased via Marketplace. “Curate A Gift” or “Ready to Ship” collections with a hand-crafted note and no price slips included.

Since my box is a gift. Will my receiver get a receipt or slips?

We know that our boxes are always gifts, so we’ll never include packing slips, receipt, or inventory slips in any of our personalised gift boxes. However, price tags and labels may be found on individual products because we want to preserve the beauty of your pack. But, our products do not always have these labels, and when they do, we make sure they are small and discreet.

Do you include shipping?

Our shipping costs are per box – always low and affordable. You may check it at your checkout page.

When will my order arrive?

If you make your orders today, allow 2 -6 business days on standard shipping for ‘Ready to Ship’ & ‘Curate A Gift’ gift box, which depends on your chosen destination. However, our processing time is only about 3 days. For other items that required customization such as ‘Celebratory Gift’ and ‘Corporate Gift’, it might required longer time as we usually start production once we get your approval for the digital proof. Usually, our designer will take 1 to 3 business days to prepare the artwork. After that, we will take 3 to 7 business days to process your order. For ‘Seasonal Gift Box’ if it is stated pre-order basis, delivery will be based on the date mentioned on the product page. Otherwise, the processing time will be the same as ‘Ready to Ship’ gift box.

** due to COVID-19, our standard shipping may take a longer time (up to 8 business days) and are out of our control. We recommend allowing extra time when making your orders to ensure your gifts arrive on time. However, our expedited shipping options will be fulfilled before 3pm on the same business day or the next business day, if otherwise. For international shipping, you can choose via Express or Standard.

We ship on working days Monday to Friday, from 9am to 5pm but are closed on Saturdays and Sundays.

Do you have a return policy?

We don’t accept returns, cancellations, or exchanges, but we are pros at gift curations, and we’ll always meet your desires.

Where do you ship?

We can ship globally, but only ship food gift box to West Malaysia.

My box says it was delivered, but my receiver never got it.

This is a horrible but very rare incident. We recommend taking a good look around the mailbox, porch, front yard, lobby, backyard, or neighbors (trust us, it happens all the time). If it cannot be located, our customer care team will do everything within our power to find the box by calling the delivery building or carrier. Beyond that, it’s totally out of our control. If the package can’t be found because it’s lost or stolen, we recommend filing a carrier claim and would be happy to do so alongside.

Do you offer a pick-up option?

Yes we do, please reach out to us to discover what we can do

**due to the COVID-19 and our expansion process, our pick-up option has been temporarily halted

Everything Else

What's inside each A LITTLE THING box?

We carefully curate each a little thing box according to your needs and expectations. No surprise because we only ship the exact same thing you see on our product pages. If for any reason, we run out of stock on any item (which is entirely rare), our gifting artists will get in touch with you to help select the right replacement of equal or higher value.

What about the note in your box?

Every curated gift box from a little thing comes with a custom-designed, hand-written note. Simply send us the message you want on it, and we take care of the rest.

Do you change your boxes?

Absolutely! We are always updating and brainstorming for new ways to refresh our existing boxes.

Can i customize a box?

Yes, you can. Simply use our ‘Curate A Gift’ feature to build your custom-made gift box.

I have multiple discount codes, can i add codes together?

Unfortunately, you can only use one. Our systems do not currently stack discounts or codes together, including free shipping offers over RM150.

I have more questions?

Sure, we’re ready to chat whenever you are. Drop us a line at info@alittlething.co.

Return & Exchange

What's your return/exchange policy?

Because we carefully select and custom-built our gift boxes according to your preferences, everything in each a little thing gift box is a final sale and not eligible for refunds, exchanges, or returns.

Can i change or cancel my order, if i changed my mind?

We are sorry. We do not have provisions for cancellations of any sort. If and when we do cancel, which is rare and only when necessary, it remains solely at our discretion.

Frequently Asked Questions

The Marketplace

A Little Reward

Shipping

Everything Else

Return & Exchange